Frequently Asked Questions
What is the minimum order quantity for your custom wheels?
Due to the complexity of our manufacturing process, we have a minimum order quantity of 500 wheels per order. For wheels using our high-performance Formula 83 we have a minimum order quantity of 1000 wheels. To meet these minimums, all wheels must have the same geometry and design.
How soon can I expect to receive my wheels?
Once we receive a complete order, our standard lead times for shipping your custom wheels are 4 to 6 weeks. A complete order includes all necessary information to manufacture your custom wheels, including acceptable artwork files. If you choose to purchase a proof of your wheels we must receive your approval to proceed to production before we can start manufacturing your order. Once ready, your wheels will ship based on the shipping method you choose during the checkout process. Please note, we are experiencing longer than usual demand, as a result, our lead times have been extended.
Do you have other options available beyond what is shown on CreativeWheelsUSA.com?
Depending on your specific needs, we may have additional options regarding shape, overall width, road contact surface, durometer, wheel color, and packaging. Customizations beyond what is shown on our website may include a cost. If you are interested in additional options, please contact us.
Can I get a set of wheels that I can test?
During the check-out process, you will have the option of purchasing a proof for an additional cost. This proof will consist of one set of wheels (4 wheels) that will closely resemble the final shape and pad printing of the final wheels. These proofs are made with stock wheels and therefore will not provide a representation of the material formulation or wheel color of your custom wheels.
Do you have a warranty or accept returns?
Products that are determined to be defective by us may be eligible for a refund or remanufacturing of the defective orders. Our team will do its best effort to reproduce colors for your pad-printing design. However, because of the inherent limitations of the pad printing process, we do not guarantee color accuracy. If the color accuracy of your pad printed design is critical, we recommend that you purchase proofs of your custom wheels during the check-out process. For more information on our return policy please refer to our Terms of Service.
Can I place an order if I don’t have a tax-exempt certificate?
As a manufacturer, we aim to work with skateboard brands who are looking to offer their customers the best performing wheels in the market. We do not sell wheels directly to consumers. If you are in the United States, please upload a W9 form during your registration or checkout process. If you are outside the United States, please upload documentation that proves that you are a legal business in your country of jurisdiction.
Can I get payment terms or a factory credit line?
No – all orders on CreativeWheelsUSA.com must be paid in full prior to order processing. If you are interested in placing orders for volumes greater than 5,000 wheels, please contact us.